Billing & Pricing

TigerGraph Cloud follows a consumption-based pricing model. Charges are broken down into three primary categories: Instances, Storage, and Data Transfer.

1. Hourly Billing (Instances)

Cluster instances are billed hourly.

• Active State: Billing runs while the cluster is "Running".
• Stopped State: Billing for the instance (compute) stops when the cluster is "Paused".

2. Monthly Billing (Storage)

Disk storage and backup storage are billed based on the total allocated volume.

• Persistent Charges: Unlike compute, you incur storage charges as long as the cluster exists, even if it is stopped.
• Termination: Storage charges only stop once the cluster is Terminated.

3. Payment Methods

Direct Billing

• Credit Cards: The standard method for pay-as-you-go users.
• ACH/Credits: Available for enterprise contracts via sales.

Marketplace Subscriptions

You can bypass direct billing by subscribing to TigerGraph through your cloud provider's marketplace:

• AWS Marketplace
• Azure Marketplace
• GCP Marketplace

4. Invoices

Invoices are generated at the end of each calendar month. They provide an itemized breakdown of:

• Instance hours per cluster.
• GB-months of storage.
• Data transfer costs (calculated based on provider rates).

[!TIP] Even if you only use the Free Tier, TigerGraph generates a $0.00 invoice every month to help you track your usage patterns.